Welcome to FOXTEL, your premier destination for top-tier entertainment solutions in Australia. With a rich history rooted in the evolution of modern television, FOXTEL has established itself as a professional force in the sector of pay television services, catering to a diverse audience through cable television, direct broadcast satellite television, and cutting-edge IPTV streaming services.

A Glimpse into FOXTEL's History

Our journey began with a vision to redefine the television viewing experience, leveraging technological advancements to bring an unparalleled spectrum of content directly to your screens. Over the years, we have remained steadfast in our commitment to delivering seamless, high-quality entertainment that transcends boundaries and resonates with the varied tastes of our esteemed clientele.

At FOXTEL, we take pride in offering a comprehensive range of services that cater to the dynamic preferences of modern viewers. Whether you seek riveting dramas, live sports action, captivating documentaries, or immersive lifestyle content, we have meticulously curated packages that cater to need of different category viewers.

Our Services and Key Offerings

Our diverse selection of entertainment packs is designed to cater to your specific needs and budget constraints. Let us introduce you to our popular packages, each crafted to deliver an unparalleled viewing experience:

FOXTEL Plus Package: This package is an ideal all-rounder, offering over 50 regular channels encompassing lifestyle, entertainment, and documentaries. It caters to individuals who enjoy a diverse mix of reality shows, gripping dramas, and live sports action.
Premium Package: Tailored for the avid movie buff and sports enthusiast, the Premium Package boasts a robust lineup of over 70 channels, offering an enticing blend of sports, drama, movies, and exhilarating entertainment. Enjoy access to the latest blockbuster hits and adrenaline-pumping sports events, ensuring an unmatched dose of entertainment for those with a penchant for variety.
Movies HD Package: Designed for the ultimate cinephile experience, the Movies HD Package is a haven for movie fans, featuring 11 dedicated HD movie channels. From timeless classics to the latest Hollywood flicks, this package guarantees an uninterrupted cinematic extravaganza, promising endless thrills for the ardent movie lover.

Affordable Pricing and Promotional Offers

At FOXTEL, we understand the importance of affordability without compromising on quality entertainment. Our pricing is structured to offer value for money, varying based on the package you choose. Additionally, we regularly roll out enticing promotional offers during festive seasons and other special occasions, ensuring our potential customers can indulge in an irresistible television experience at an unbeatable price.

You can follow us and stay tuned for our exciting promotional offers during festive seasons and special occasions. We continually strive to enhance your viewing experience with irresistible deals and exclusive perks. Join us on our dedicated website and social media platforms to stay informed about the latest offerings and stay updated on the dynamic world of entertainment brought to you by FOXTEL.

Know How to Choose the Right FOXTEL Package (replace it with the company name)

Choosing the right FOXTEL package for a new user is simple and hassle-free. We at FOXTEL understand that the interest and preference of individuals and families varies. Therefore, our experts have designed various packages tailored to different tastes and interests, so there is something for everyone.

When it comes to choosing the right FOXTEL package, it is essential to pick the package that suits your preferences and budget. We have classified our entertainment packs in three popular packages to help you make the best choice.

FOXTEL Plus package: This one is a good all-rounder entertainment pack, covering all the essentials with over 50 regular channels, including lifestyle, entertainment, and documentaries. It is the perfect choice for those who love a mix of everything, from reality shows to fascinating dramas and live sports action.

Premium package: You might want to check out the “Premium” package if you are a serious movie buff or a serious sports fan. This one with over 70 channels serves up an assortment of sports, drama, movies, and thrilling entertainment. You can enjoy the latest blockbuster movies along with nail-biting sports events. It is a right choice for those who crave a bit of everything.

Movies HD” package: Last but not the least, the “Movies HD” package is a best from the rest choice for the movie fans out there. With 11 dedicated HD movie channels, it is a paradise for cinema lovers. This package with timeless classics to the latest Hollywood flicks guarantees non-stop cinematic thrills.

Pricing at FOXTEL is affordable and varies based on the package you choose. We also run promotional offers during festive seasons and various other occasions for our potential customers. You can follow us and check our dedicated website for the irresistible deals.

Contact us once you are done with the selection of your favourite package to avail the subscription. You can also connect with us for a customised package available on demand for our valued customers in the country.

Setting Up FOXTEL: Your Step-by-Step Guide to Enjoying Uninterrupted Entertainment

Congratulations on your decision to join the FOXTEL family! Setting up your new FOXTEL subscription is a simple and easy process. We are here to guide you through every step to ensure you enjoy a seamless television experience. In this comprehensive guide, we will take you through the process of installing equipment, activating services, and configuring your devices for optimal viewing. Get ready to embark on an immersive television experience right from the comfort of your home.

Installation of Equipment

1. Unbox Your FOXTEL Kit
When your FOXTEL kit arrives, carefully unbox it and make sure you have all the necessary components. Inside, you will find the set-top box, remote control, cables, and any other relevant accessories.
2. Connect Your Set-Top Box
Locate a suitable spot for your FOXTEL set-top box, preferably near your television and within reach of a power outlet. Connect the set-top box to your TV using the HDMI or AV cables provided. Ensure all connections are secure.
3. Power Up
Plug the power adapter into your set-top box and the power outlet. Switch on the set-top box and your television. Make sure to select the correct HDMI or AV input source on your TV to display the FOXTEL interface.
4. Pair the Remote Control
Follow the on-screen instructions to pair your remote control with the set-top box. This process typically involves pressing a combination of buttons or following a simple pairing process. Your remote is now ready for use.

Activating Your FOXTEL Services

1. Call FOXTEL Customer Support
To activate your FOXTEL subscription, you will need to contact our customer support team. They are available to assist you 24/7. Have your subscription details, including your account number and activation code, ready when you call.
2. Provide Necessary Information
Our friendly customer support representatives will guide you through the activation process. Be prepared to provide essential information such as your name, address, and payment details to complete the activation.
3. Confirm Your Package
During the activation call, you will have the opportunity to confirm your selected FOXTEL package – FOXTEL Plus, Premium, or Movies HD. Our team will ensure your package is correctly linked to your account.
4. Account Verification
For security reasons, you may be asked to verify your identity by answering a few questions. This is a standard procedure to protect your account.
5. Payment Confirmation
Once your account is verified and your package is selected, confirm the payment method and billing details. Our team will provide you with an overview of the pricing and any applicable promotions.

Configuring Your Devices for Optimal Viewing

Network Connection
For the best viewing experience, connect your set-top box to the internet. You can either use a wired Ethernet connection or connect via Wi-Fi if your set-top box supports wireless connectivity. A stable internet connection is essential for streaming services.
Display Settings
Access the settings menu on your set-top box to configure display settings. Adjust the resolution, aspect ratio, and any other settings to match your television’s specifications for optimal picture quality.
Audio Settings
Likewise, navigate to the audio settings to customize sound output. You can adjust volume, balance, and audio preferences to match your preferences and the capabilities of your home audio system.

Parental Controls
If you have children at home, consider setting up parental controls to restrict access to certain content. This feature allows you to select age-appropriate viewing options.
Streaming Apps
If your FOXTEL subscription includes access to streaming apps, install and log in to these apps on your set-top box. This provides you with additional content options, such as on-demand movies and series.
Enjoy Your FOXTEL Experience
With everything set up, you are now ready to enjoy the full FOXTEL experience. Use your remote control to browse through channels, access on-demand content, and explore the entertainment options available in your chosen package.

Troubleshooting and Support

Should you encounter any issues during the setup process or while using FOXTEL services, do not hesitate to reach out to our dedicated customer support team. They are available around the clock to assist you with any questions, concerns, or technical difficulties.

Enjoy your subscription, and we hope you have countless hours of entertainment and gratification with FOXTEL!

Navigating the FOXTEL Interface: Simplifying Your Viewing Experience

Navigating through the FOXTEL interface should be a breeze, and we are here to address any concerns you might have about its complexity. Here, we will provide you with some valuable tips to help you efficiently navigate channels, on-demand content, and interactive features, ensuring a seamless and enjoyable television viewing experience.

Streamlined Channel Navigation

EPG (Electronic Program Guide)
The Electronic Program Guide is your go-to tool for finding what’s on. Press the “Guide” button on your remote control to access it. Here, you will see a list of channels and their schedules. Use the arrow keys to scroll through the guide, and select a program by pressing “OK” to start watching.
Channel Number Shortcuts
If you know the channel number you want to tune in to, simply enter it using the numeric keys on your remote control. This is a quick way to jump directly to the channel of your choice.
Favourites List
Customize your viewing experience by creating a favourites list. This allows you to select and save your preferred channels, making it easier to access them. You can set up your favourites list in the settings menu.

Exploring On-Demand Content

VOD (Video on Demand)
To access on-demand content, navigate to the Video on Demand section. Here, you will find a library of movies, series, and other content available for streaming at your convenience. Simply select the content you want to watch, and press “OK” to start streaming.
Search Function
Looking for a specific movie or show? Use the search function to find it quickly. Enter keywords or the title using the on-screen keyboard and press “OK.” The search results will display the relevant content.
Categories and Recommendations
Browse through different categories to discover new content. You can also check out our personalized recommendations based on your viewing history. These features make it easier to find something you will enjoy.

Interactive Features

Interactive Apps
Explore interactive features like weather updates, news, and more using the interactive apps available on your FOXTEL interface. Access these apps by navigating to the interactive menu or using the dedicated interactive button on your remote control.
Parental Controls
If you have children at home, make use of parental controls to restrict access to certain content. Set up a PIN code to ensure that only age-appropriate content is accessible to your family members.
Customer Support
Should you encounter any difficulties while navigating the FOXTEL interface, do not hesitate to contact our customer support team. They are available 24/7 to provide assistance and resolve any concerns you might have.

Customizing Your Experience

Display Settings
Tailor your viewing experience by adjusting display settings. You can change the resolution, aspect ratio, and other settings to match your television’s specifications and personal preferences. Access these settings through the system menu.
Audio Settings
Similarly, fine-tune your audio settings to get the best sound experience. Adjust volume, balance, and audio preferences to match your audio equipment and listening preferences.
Remote Control Shortcuts
Familiarize yourself with the various shortcuts on your remote control. For example, you can pause, rewind, or fast-forward content during playback. Learning these shortcuts can significantly enhance your user experience.

Stay Up to Date: Software Updates

To ensure the best performance, it is essential to keep your set-top box’s software up to date. Check for software updates regularly in the settings menu, and install them as needed.

Remember that our customer support team is always available to assist you with any questions or concerns. We are committed to simplifying your television experience, so you can sit back, relax, and enjoy uninterrupted entertainment.

Troubleshooting Common FOXTEL Issues

While FOXTEL is designed to provide a smooth and enjoyable television experience, occasional issues can arise. Here, we will address some common problems you may encounter and provide practical solutions to help you get back to enjoying your FOXTEL services. Read carefully for a better understanding of Solutions for a Seamless Viewing Experience.

Reception Problems

Issue 1: Poor Signal Quality or No Signal

Check your set-top box and television connections to ensure they are secure.
Verify that your antenna or satellite dish is properly aligned.
If you are using cable television, ensure that all cable connections are tight and free from damage.
If you are experiencing a storm or bad weather, this could affect your signal. Wait for the weather to clear up.

Issue 2: Pixelation or Picture Freezing

Check if the issue occurs on all channels or specific ones. If it is specific channels, contact FOXTEL customer support for assistance.
Ensure there are no obstructions near your antenna or satellite dish.
If you are using cable TV, verify that your cable is not damaged or frayed.

Remote Control Issues

Issue 1: Remote Control Not Responding

Replace the remote-control batteries with fresh ones.
Ensure there are no obstructions between the remote and the set-top box.
Point the remote control directly at the set-top box and press the buttons firmly.
If the issue persists, try pairing the remote control with the set-top box again following the user manual’s instructions.

Issue 2: Remote Control Not Pairing with Set-Top Box

Ensure you are following the correct pairing procedure outlined in the user manual.
If you have recently replaced the remote control’s batteries, it may require re-pairing.
If problems persist, contact FOXTEL customer support for assistance.

Error Messages

Issue 1: “No Signal” or “Service Unavailable” Error

Check the cables and connections between your set-top box and television to ensure they are properly connected.
Verify that your account is up to date and your subscription has not expired.
If the issue persists, contact FOXTEL customer support for further assistance.

Issue 2: “Error Code [XXX]” Message

Note the specific error code and message displayed.
Refer to the FOXTEL user manual or website for a list of common error codes and their explanations.
Follow the recommended troubleshooting steps associated with the error code. If you are unable to resolve the issue, contact FOXTEL customer support for assistance.

Audio and Video Issues

Issue 1: No Audio or Low Volume

Check the audio settings on your set-top box and television to ensure they are properly configured.
Verify that the mute function is not enabled on your television or remote control.
Ensure that the audio cables, if used, are securely connected.

Issue 2: No Video or Blank Screen

Confirm that your television is powered on and set to the correct input source.
Check the video cable connections between your set-top box and television.
If you are using HDMI, try a different HDMI port on your TV.
Reboot your set-top box by unplugging it from the power source, waiting for a minute, and then plugging it back in.

Network and Streaming Issues

Issue 1: Buffering or Slow Streaming

Ensure a stable internet connection. Connect to Wi-Fi or use a wired Ethernet connection, depending on your setup.
Close any background apps or devices using significant bandwidth.
If using Wi-Fi, try moving closer to your router for a stronger signal.

Issue 2: Streaming App Error

If a specific streaming app is not working, try uninstalling and reinstalling it from the app store on your set-top box.
Ensure the app is up to date with the latest version.
Check if the app has specific troubleshooting information on the FOXTEL website or app store.

If you encounter an issue not covered in this guide, do not hesitate to contact FOXTEL customer support. They are available 24/7 to provide assistance and ensure you enjoy uninterrupted entertainment. We are here to help you get the most out of your FOXTEL subscription, so you can relax and enjoy your favourite shows and movies hassle-free.